Troubleshooting

  • Contacting Stalker Support Staff
  • If you have a problem with the CommuniGate Notify module, open the Notify Server Settings dialog box and set the Log Level to All Info. Try to send a message to yourself or to any user that uses the NotifyMail service. Open and read the tail of the current CommuniGate Log: there is the information about the problems the CommuniGate Notify module has met.
    Do not forget to reset the log level after the problem is solved.

    Contacting Stalker Support Staff

    If you still cannot find the source of the problem, E-mail your CommuniGate Log to support@stalker.com with the detailed description of the problem as you see it. Include the information about the versions of your CommuniGate Server and CommuniGate Notify module (use the About CommuniGate command from the Apple menu in the CommuniGator application).